As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card or other approved payment method for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the item(s) is in stock and available. If your item is unavailable (not in stock and not available as backorder), we will reach out to you via e-mail to find an alternative and/or void the purchase. If your item(s) are available for immediate shipment (within 10 business days) or available as backorder with a specified shipping date, we will submit the order for processing and shipment.
If your order is in stock or backordered and we process the charges to your credit card or other approved payment method, it will typically ship within 10 business days from the date of your order, except around major US holidays and COVID-19 delays. Please inquire as to holiday shipping schedules for purchases within 1 week of all major US holidays. If the item requires custom fabrication/special order, including, but not limited to, wood sheds, structures, dog kennels, chicken coops, playhouses, etc, please allow additional time for fabrication prior to shipping (actual time is variable). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 10 business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Additional Shipping Requirements:
We request that Buyers be patient with the coordination and processing of their shipments due to the COVID-19 Virus. Many employers and employees are being directed or volunteering to work from home work locations to avoid potential contact and spread. Additional business days for processing and shipping should be expected.
Some of our products require additional labor and/or equipment from the buyer when delivered. Our wood sheds/structures and some vinyl and metal sheds/structures are shipped using a flatbed truck which often is too large for a residential driveway. If a residential driveway with no loading dock is available, these products will need to be manually unloaded by the buyer at the curb face of the delivery address. We recommend a labor force of 2-3 people when the shipment arrives. Please allow a 2-3 hour window for delivery.
For the EZ-Fit Shed products, customers on the East Coast of the USA have the option of the use of an alternate flatbed truck with a forklift at additional cost. Please notify us at email@example.com of any special delivery requirements you may need. EZ-Fit Shed product manufacturing is currently 9 weeks.
For Outdoor Living Today (OLT), OLT staff will coordinate before and during shipping. All shipments are Less Than Truckload (LTL) shipments and require curbside dropoff. A Liftgate charge is required to all US States at this time. Manufacturing of OLT products is currently 3 weeks. Shipments will be delivered to or as close to the buyer's property line (curbside), provided the location is deemed accessible by the delivering freight carrier. The delivering freight carrier is not obligated to assist the buyer with unloading of the freight in any way. The buyer will be expected to cut the strapping holding freight together. It is strongly recommended that the Buyer have at lease two (2) assistants to help offload the freight from the truck. The buyer must understand that although total freight could be over 2,000 lbs, units come in panels and pieces and can be broken down into smaller and more manageable pieces weighing as much as 75 lbs. Buyer will be given a reasonable time frame to unload freight ranging from 15-30 minutes. The buyer must inspect the freight prior to unloading and is expected to document any damage on the Shipping Document "DELIVERY RECEIPT or BILL OF LADING" provided by the delivering carrier. Failure to document any such damage may result in delays in resolving any possible freight damage with the buyer. Buyers must be aware that freight is prepaid and that no additional expenses should be paid to delivering freight carriers for deliveries described above. Any deviation from this delivery method will result in additional costs to the buyer. Buyer must be made aware that in some situations, alternative methods of delivery can be scheduled but these must be confirmed, approved, and billed in advance of delivery.
All DuraMax products are delivered curbside. Additional options for delivery may be available at additional expense. Please inquire and we will see what we can do for you. Will Call Pickup is available from both our Somerset, NJ and from our Montebello, CA Distribution Facilities. Just let us know and we will coordinate it.